Privacy Policy
DREAMGENICS, S.L. (hereinafter, DREAMGENICS) aims to respect the privacy of its users and to protect the personal data that they may provide to DREAMGENICS.
In compliance with Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (hereinafter, LOPDGDD) and the General Data Protection Regulation of the European Union (hereinafter, GDPR), this data collection work will be governed by the terms described below:
Information on the data controller, the collection, purpose, legitimacy and storage period of the personal data.
This privacy policy contains all the information on the processing of personal data that DREAMGENICS carries out on the user's data. As a sign of its commitment to data protection regulations, DREAMGENICS makes the information relating to our privacy policy permanently available to the user on this website.
DREAMGENICS, S.L. (hereinafter, DREAMGENICS)
NIF: B-74.316.969
Calle Finlandia, 2 1º
33010 - Oviedo (Asturias)
www.dreamgenics.com
info@dreamgenics.com info@dreamgenics.com
Depending on the use that the user makes of this website, DREAMGENICS will need to process personal data, which, in general, will be the following:
- Identification data (e.g. name, surname, first name, language, contact details, etc.).
- Financial and transactional information (e.g., payment or card details, information about your purchases, orders, returns, etc.).
- Connection, location and navigation data (in case you interact with us from your cell phone, for example).
- Commercial information (e.g. if the user subscribes to our newsletter).
- Data on tastes and preferences.
DREAMGENICS reminds you that some of the personal data requested to provide access to some of the functionalities or services of this website shall be obligatory, as they are essential to provide the service, to provide access to the functionality in question, or to manage the reason for your contact and to process it at an administrative level.
Depending on how the user interacts with this website, personal data will be processed for the following purposes:
| PURPOSE | INFORMATION |
|---|---|
|
In the event that the user decides to register, the data will be processed for the unequivocal identification on the platform and to provide access to the different functionalities, private area, products and services contracted, invoices, promotions and to manage contact and billing data. The user may cancel the account by contacting DREAMGENICS through the e-mail address dpo@dreamgenics.com. The user is informed that it is an indispensable condition to be of legal age (eighteen years old) or to have the legally recognized capacity to act in order to register as a user. |
|
|
This purpose includes the processing of data for:
To manage the necessary procedures for billing purposes, as well as to make available to the user the tickets and invoices for the services and/or products contracted. |
|
|
To process the personal data strictly necessary to manage or resolve the query, application or request made by the user. |
|
|
Personal data will be processed in order to:
|
|
|
Sending quality surveys on the products or services provided. |
The user shall be responsible, in all cases, for the veracity of the data provided. Otherwise, DREAMGENICS may exclude the user from the services in which he/she has provided false data, without prejudice to any other actions that may be legally applicable.
The legal basis that allows the processing of personal data provided by the user shall be governed by the following table:
| PURPOSE | LEGAL BASIS |
|---|---|
|
The legal basis for the processing of personal data for the registration of the user on this website is the execution of the terms and conditions governing the use of this platform. In order for the user to register on this website it is necessary to process personal data. Otherwise, this service cannot be provided. In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis for processing is the execution of the terms and conditions that regulate the use of this platform and subsidiarily the legitimate interest, as stipulated in article 19 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, in relation to article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016. |
|
|
The processing of personal data is necessary for the performance of the contract governing the provision of services or products of DREAMGENICS. During the payment process of the contracted services or products, the user is given the possibility to save the payment data (cards) for future purchases. In this case, the legal basis for the processing is the user's consent. In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis for processing is the execution of the terms and conditions that regulate the use of this platform and subsidiarily the legitimate interest, as stipulated in article 19 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, in relation to article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016. DREAMGENICS has a legitimate interest to carry out as many checks as it deems appropriate to detect and prevent possible fraud during the execution of the contract. This processing is necessary to monitor the payment of a service or product in order to protect against fraud attempts. |
|
|
When the user contacts through any form provided on this website or through any other means of contact advertised on this website, the legal basis for processing is the user's consent. In turn, DREAMGENICS has a legitimate interest in responding to the requests, queries or doubts raised by the user, either through this website or through any means of contact with the company, including the social networks in which DREAMGENICS is present. If the user's contact with DREAMGENICS is made by virtue of the exercise of rights protected by any legal provision, including claims or queries relating to the services or products of DREAMGENICS, the legal basis for such processing is compliance with legal obligations. In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis for the processing is legitimate interest, as stipulated in Article 19 of Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, in relation to Article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. |
|
|
The legal basis for the processing of personal data for the purposes described in the marketing purpose is the consent of the user. In the event that there is a prior contractual relationship with the user, provided that DREAMGENICS has lawfully obtained the recipient's contact details and uses them to send commercial communications relating to products or services of its own company that are similar to those initially contracted with the customer, the legal basis for processing shall be based on legitimate interest, with special reference to the provisions of the second paragraph of Article 21 of Law 34/2002, of July 11, 2002, on information society services and electronic commerce. In the event that the data provided by the user are contact details of individual entrepreneurs and liberal professionals, the legal basis for the processing is legitimate interest, as stipulated in Article 19 of Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, in relation to Article 6.1.f) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016. |
|
|
DREAMGENICS has a legitimate interest in carrying out quality surveys of users in order to analyse user satisfaction with this website, the quality of customer service or the products and/or services contracted. |
The period of conservation of personal data will depend on the purposes for which they have been collected:
| PURPOSE | CONSERVATION PERIOD |
|---|---|
|
The personal data processed will be kept for as long as the user remains a registered user, i.e. until the user notifies us to unsubscribe. |
|
|
The personal data processed for this purpose will be kept for the time necessary to manage the contractual relationship, including possible returns, complaints or claims associated with the purchase of the product and / or service. In case the user decides to save the payment data for future purchases, the personal data will be kept until such time as the user decides to delete them. |
|
|
The personal data processed for this purpose will be kept for the time necessary to deal with the query, request or application made by the user. |
|
|
The personal data processed for this purpose will be retained until the user expresses his or her wish to stop receiving commercial communications. In the case of the Newsletter, the user may unsubscribe from the service at any time by clicking on the link at the end of the update message received by e-mail. |
|
|
The personal data processed for this purpose will be kept for the time necessary to carry out the appropriate actions to improve our service, that of our products or the usability of this website, depending on the reason for the survey, or until DREAMGENICS anonymises the data collected. |
The user is informed that DREAMGENICS shall keep, duly blocked, the personal data during the time in which civil, commercial, administrative, criminal or tax liabilities may arise, in compliance with the regulations in force at any given time and until the statute of limitations of the same. Once these periods have elapsed, the personal data will be deleted.
DREAMGENICS informs that in order to fulfill the purposes described above, it is necessary that the user's personal data be provided to companies linked to DREAMGENICS, as well as to companies that support us in the services we offer, as data processors, such as:
- Financial institutions and payment gateways
- Fraud detection and prevention entities
- Transportation and logistics companies
- Technology service providers
- Service providers related to customer care
- Service providers related to the administration of DREAMGENICS
- Marketing and advertising related service providers and partners
Likewise, the user is informed that personal data may be communicated to Public Administrations when so required by current legislation.
It is indicated that DREAMGENICS contracts the management of some of the functions necessary for the provision of the service with processors located outside the EU. In such cases, we inform that the data are transferred while maintaining the security of the data processed, as appropriate tools are used for the international transfer of data, such as standard contractual clauses or any other appropriate legal measure and which, in any case, guarantee an adequate level of protection of personal data.
DerUser rights
Users who have provided personal data for processing by DREAMGENICS have the following rights:
|
The user has the right to request that DREAMGENICS rectify inaccurate data concerning him/her. He/she shall also have the right to have incomplete personal data completed, including by means of an additional declaration.
In the event that the user decides to save the payment data for future purchases, the personal data shall be retained until such time as the user decides to delete it. |
|
|
The user shall have the right to have DREAMGENICS delete the personal data concerning him/her, always taking into account the requirements established in the legislation in force. |
|
|
The user shall have the right to request DREAMGENICS to limit the processing of personal data, always taking into account the requirements established in the legislation in force. |
|
|
The user shall have the right to receive from DREAMGENICS the personal data concerning him/her in a structured, commonly used and machine-readable format, and to transmit it to another controller when the processing is based on consent or a contract, and is carried out by automated means. |
|
|
The user has the right to object to the processing of personal data concerning him/her by DREAMGENICS when such data is processed on the basis of public or legitimate interest. In this case, DREAMGENICS shall cease to process the data, except for compelling legitimate reasons or for the exercise or defence of possible claims. |
|
|
The user shall have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects on him or significantly affect him in a similar way, always taking into account the requirements set forth in the legislation in force. |
|
|
The user has the right to file a complaint with the Spanish Data Protection Agency if he/she considers that the rights set out above in this privacy policy are violated or if he/she considers that the processing of personal data concerning him/her infringes Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights. |
The user or his representative, legal or voluntary, proving his identity, as well as the appropriate power of attorney, may exercise the rights described above by sending a written communication to the e-mail address dpo@dreamgenics.com.
Data Protection Officer
DREAMGENICS has assigned a Data Protection Delegate through whom the user may make complaints, claims and suggestions regarding the processing of his/her personal data.
In the same way, it is informed that the user may raise the exercise of their rights before the Data Protection Delegate through the email address dpo@dreamgenics.com, following the instructions set out in the previous point.
Social Networking
DREAMGENICS is present in the main social networks: Facebook, LinkedIn and X. For this reason, it assumes the role of Data Controller of the data provided in its profiles derived from friends, likes, followers, comments, pins, etc.
The user expressly accepts to be subject to the conditions and terms which, in terms of privacy, are provided by the different social networks or platforms where DREAMGENICS is present, authorising it to use the means that the same networks allow it to inform users about the different activities and services that it carries out.
Minors
Minors under 14 years of age may not use the services available on this website without the prior authorisation of their parents, guardians or legal representatives, who shall be solely responsible for all acts carried out through this website by the minors in their care, including the completion of the forms with the personal data of said minors and the ticking, where appropriate, of the boxes that accompany them.
In this regard, and insofar as DREAMGENICS does not have the capacity to control whether or not users are minors, it shall be the parents, guardians or legal representatives who shall provide the necessary mechanisms to prevent minors from accessing this website and/or providing personal data without their supervision, and DREAMGENICS shall not accept any liability in this regard.
Personal data security
In order to guarantee the security and integrity of the personal data provided, DREAMGENICS has adopted the necessary technical and organisational measures to prevent the loss of the data, as well as unauthorised processing or access by third parties, as stipulated in the legislation in force on the matter and taking into account the state of technology and the nature of the data stored.
Changes to the privacy policy
This Privacy Policy may be updated at any time based on the website's own needs and future legislative changes in the field of privacy, and DREAMGENICS reserves the exclusive right to do so.
In the event of such modification, DREAMGENICS shall inform the user of the changes in question if they are significant for your privacy, so that you can review the changes introduced, in order to assess the opposition to the processing of personal data or unsubscribe from any service or functionality. In any case, if consent is required for the processing of personal data for purposes other than those set out in this privacy policy, the user's consent will be requested in accordance with the provisions of the data protection regulations in force at any given time.
Contact with DREAMGENICS
Calle Finlandia, 2 1º
33010 Oviedo (Asturias)
Tlf. 985 088 180
Data Protection Delegate: dpo@dreamgenics.com
Last modification: April 08, 2025
Legal text developed by:
Área Digital Abogados, S.L.P.
adabogados.net